Keys to Client Service: Addressing What Lawyers Don’t Learn in Law School

Published in Legal Management, September/October 2008This article is in PDF format. Here is a sample:

One of the primary reasons why law firm administrators are indispensable (whether your lawyers know it or not) is that law schools have little relevance to law practices. Law school does not teach lawyers how to effectively interact with clients, efficiently manage their workloads, or become good rainmakers. Continuing legal education (CLE) programs generally are not approved for these skills. Lawyers learn them, if at all, from the “School of Hard Knocks.” More often, they rely on administrators to “manage” these aspects of the practice.