Gretchen Neels and Ed talk about the new "civility" movement in the legal profession and how the 3, sometimes 4, generations of lawyers in the same workplace need to become more aware of their differences in order to remain profitable and provide expected client services.
Gretchen is the founder of Neels & Company - Strategic Business Communication, based in Boston. In addition to providing consulting and training in the areas of Recruiting and Retention, Networking, and Business Etiquette to professional services firms, Gretchen lends substantial expertise in the area of Generational Harmony. She is the author of Business Etiquette 101: 30 Absolutely, Never Evers for Business, Dining & First Impressions; Business Etiquette 102: 30 Certainly, Always Guidelines for Interviewing, Networking & Meetings, and Cultural Detective - Generational Harmony.
19 minutes, 06 seconds
4.5MB
